Last Updated: December 30, 2025

1. Introduction

SCS Unlimited (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.scswraps.com, use our services, or make a purchase from us.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number (including mobile phone number for SMS notifications if you opt in), shipping and billing addresses
Account Information: Username, password, and account preferences
Payment Information: Credit card details, billing information (processed securely through our payment processors)
Order Information: Products purchased, customization details, design files, logos, and other specifications
Communication Records: Customer service inquiries, Hisupport tickets, and correspondence with us

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

Device Information: IP address, browser type, operating system, device identifiers
Usage Information: Pages viewed, time spent on pages, links clicked, search queries
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies (see Section 7)
Location Information: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from:

Payment processors and financial institutions
Shipping carriers and fulfillment partners
Marketing and analytics service providers
Social media platforms (if you interact with us through social media)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Processing and Fulfillment

Process and fulfill your orders
Customize and produce vinyl wraps according to your specifications
Communicate about your order status and shipping updates
Handle returns, exchanges, and warranty claims

3.2 Customer Service

Respond to your inquiries and support requests
Provide technical assistance with product customization tools
Send installation guides and product care instructions
Send SMS text messages for customer care, order updates, and support (if you opt in)

3.3 Marketing and Communications

Send promotional emails about new products, special offers, and sales (with your consent)
Send promotional SMS text messages about special offers and new products (with your consent)
Provide personalized product recommendations
Conduct surveys and request feedback
Send newsletters and updates about our company

3.4 Business Operations

Maintain and improve our website and services
Analyze usage patterns and trends
Prevent fraud and enhance security
Comply with legal obligations
Enforce our terms and conditions

4. How We Share Your Information

We may share your information with the following parties:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

Payment Processors: To process payments securely
Shipping Carriers: To deliver your orders (FedEx, UPS, USPS, and international carriers)
SMS Service Providers: To deliver text messages if you opt in to SMS communications (we do NOT share your mobile number with third parties for their own marketing purposes)
Cloud Storage Providers: To store design files and customer data
Marketing Platforms: To send emails and manage marketing campaigns
Analytics Providers: To understand website usage and improve our services
Customer Support Tools: To provide efficient customer service

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Enforce our agreements and policies
Protect the rights, property, or safety of SCS Unlimited, our customers, or others
Prevent fraud or illegal activities

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements
Support warranty claims (typically 7 years for outdoor durability warranty)

When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Update your account information at any time

6.2 Marketing Communications

You can opt out of marketing emails by:

Clicking the “unsubscribe” link in any promotional email
Contacting us at admin@scswraps.com
Updating your communication preferences in your account settings

You can opt out of SMS text messages by:

Texting STOP to any message you receive from us
Contacting us at admin@scswraps.com
For help with SMS messages, text HELP to any message you receive

Note: Even if you opt out of marketing emails or SMS messages, we will still send transactional communications about your orders.

6.3 Data Deletion

You may request deletion of your personal information, subject to certain exceptions (such as information needed for order records, warranty claims, or legal compliance).

6.4 Do Not Track

Some browsers have “Do Not Track” features. Currently, we do not respond to Do Not Track signals.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Essential Cookies: Required for website functionality (shopping cart, checkout)
Performance Cookies: Analyze how visitors use our site
Functionality Cookies: Remember your preferences and settings
Advertising Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

8. SMS Text Messaging

8.1 SMS Program Overview

If you opt in to receive SMS text messages from SCS Wraps/SCS Unlimited, we may send you:

Order status updates and shipping notifications
Customer service messages and support
Appointment reminders (if applicable)
Account notifications
Promotional messages and special offers (with your consent)

8.2 How We Collect Mobile Numbers

We collect mobile phone numbers when you:

Voluntarily provide your number during checkout or account creation
Opt in to SMS messaging through web forms or other channels
Request SMS notifications for order updates
Give verbal or written consent to receive text messages

8.3 Consent and Opt-In

Consent to receive SMS messages is not required as a condition of purchase
You must actively opt in to receive SMS messages
We will clearly disclose the types of messages you will receive
Message frequency may vary depending on your activity and preferences

8.4 Message Frequency and Charges

Message frequency varies based on your activity and our communications
Message and data rates may apply from your mobile carrier
You are responsible for all charges from your carrier
Contact your mobile carrier for details about your specific plan

8.5 How We Use Mobile Numbers

Your mobile phone number is used solely for:

Sending you the SMS messages you opted in to receive
Providing customer service and support via text
Fulfilling your orders and providing shipping updates

We do NOT:

Share your mobile number with third parties for their marketing purposes
Sell your mobile number to other companies
Use your number for purposes other than those disclosed at opt-in

8.6 SMS Opt-Out

You can opt out of SMS messages at any time by:

Texting STOP to any message you receive from us
Contacting customer service at admin@scswraps.com
Calling us during business hours

After opting out:

You will receive one final confirmation message
We will stop sending promotional SMS messages
You may still receive transactional messages about existing orders
You can opt back in by texting START or signing up again

8.7 SMS Help and Support

For help with SMS messages, text HELP to any message you receive
Visit www.scswraps.com or www.scsunlimited.com
Contact customer service at admin@scswraps.com

8.8 Supported Carriers

Our SMS service is available on major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

8.9 Mobile Number Privacy

Your mobile number is treated as personal information subject to this Privacy Policy. We implement security measures to protect your mobile number and will not share it with third parties for their marketing purposes without your explicit consent.

9. Third-Party Links and Services

Our website may contain links to third-party websites, including:

Support documentation (support.scsunlimited.com)
Social media platforms
Partner websites
Payment processors

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any information.

10. Security

We implement appropriate technical and organizational measures to protect your personal information:

SSL/TLS encryption for data transmission
Secure payment processing through PCI-DSS compliant providers
Regular security assessments and updates
Access controls and employee training
Secure storage of design files and customer data

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

We are based in the United States and process information in the U.S. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request information about the personal information we collect, use, and disclose
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at admin@scswraps.com or call us during business hours.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our website
Updating the “Last Updated” date at the top of this policy
Sending an email notification for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

SCS Unlimited
Email: admin@scswraps.com
Privacy Email: admin@scswraps.com
Support Portal: https://support.scsunlimited.com

For SMS-related inquiries:

Text HELP to any message you receive from us
Text STOP to opt out of SMS messages
Email: admin@scswraps.com

We will respond to your inquiry within 30 days.

16. Additional Information for EU/UK Users (GDPR)

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal data based on:

Contract Performance: To fulfill orders and provide services
Legitimate Interests: To improve our services, prevent fraud, and conduct marketing
Legal Compliance: To comply with applicable laws
Consent: Where required, we obtain your explicit consent

Your GDPR Rights

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at admin@scswraps.com.

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